The Customer
The Customer
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Ratings Email
Quality service is a top priority
Customers receive an email to rate your clean. They'll choose between the options shown here. You will receive an email copy of their rating.
We only continue to work with cleaners rated 4 stars or above. If your score drops below 4 stars, you may be given three cleans to improve your score.
Other feedback may come in via phone call, email or in person.
We reserve the right to quality check your work at any time, especially following a complaint.
We only hire experienced cleaners and we only continue working with cleaners with good initiative, communication, safety and attention to detail.
We reserve the right not to offer further training to improve your cleaning standard if we think that you are lacking in any of the above skills.
Customer Confidentiality
All names, details of, addresses, phone numbers, belongings and personal information of the client will remain confidential and will not be used for your own self-interest, or for the interest of others, during or after the term of your contracting or employment with BCG.
All names, details of, addresses, phone numbers, belongings and personal information of the client will remain confidential and will not be used for your own self-interest, or for the interest of others, during or after the term of your contracting or employment with BCG.
Anything from within the clients home or about the client should never be shared, released to or discussed with third parties - other than with your direct supervisors at BCG if it is a safety issue, risk or concern to you.
Anything from within the clients home or about the client should never be shared, released to or discussed with third parties - other than with your direct supervisors at BCG if it is a safety issue, risk or concern to you.
By working with us, you agree that you will be held financially liable for any legal consequences as a result of breaches to this confidentiality agreement. You must agree that all observations obtained from the client’s premises will remain confidential, including but not limited to personal and business documents, accounting and business records or private information, information relating to the client’s family circumstances.
By working with us, you agree that you will be held financially liable for any legal consequences as a result of breaches to this confidentiality agreement. You must agree that all observations obtained from the client’s premises will remain confidential, including but not limited to personal and business documents, accounting and business records or private information, information relating to the client’s family circumstances.
Customer Requests
Some customers may ask you to do a bit of extra work occasionally, which is great if possible. However, please note that in order to get paid for the work, the office needs to be informed that you will be doing extra time and that the client has requested it. Likewise, if you feel you need extra time to do the job requested of you, in the set time given, please call the office to ask the client if they would pay for extra time to get that job done. So if a client ever asks you to do extra work, or you feel there is not enough time allocated to do what is required please call the office and ask for confirmation first. That way you will ensure you get paid for any extra time you work.
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